Communication in Health & Social Care Essay

1. Understand why rough-and-ready communication is consequential in the endure setting1.1 Identify the different reasons people drop deadTo express needs to part ideas and information to reassure to express feelings to build relationships socialise to ask questions to share experiences People communicate in order to establish and maintain relationships with early(a)s, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and steer others they are valued.see morepeople from different solid groundsCommunication is an essential tool a dor give the axe use to meet the needs of those they are pity for. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures both health and safety issues are r ecognised and reported. All carers attend hand over at the fount of each shift and also complete communication books after attending an individual, at that placeby keeping other staff informed and aware of current situations deep down the workplace.Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.1.2 condone how communication affects relationships in the work settingEffective communication is more than just talking, and is essential for the well-being of the individuals you care for. It includes body language, gestures, facial expressions, positioning and appearance. It is important to be aware of non-verbal communication when interacting with individuals at work.Communication is a fundamental relationship-building skill in the workplace. If people dont communicate well they dress their ability to connect on any meaningful level and, at the extreme, kindle create conflict. Positive communication skills like listening, open questions, calm bank none of voice. These help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people dejection all the way and effectively communicate what they need and allow others to do the same.2. Be able to meet the communication and language needs, wishes and preferences of individuals2.2 Describe the factors to consider when promoting effective communication It is impossible to do without communication in health and social care, we have many reasons to communicate and it is essential communication is done effectively without misunderstanding others or being misunderstood. We communicate withPatients, residents, clients, Health care professionals, Managers and supervisors, Family and friends.Factors to consider that most communication is non-verb al, that information must be factual and concise and non be littered with individualal opinions (and document in the same manner). Documented care should be dated, timed and signed. This last point is particularly important when maintaining medication records).There are many other factors to consider when promoting effective communication such as environment is the location correct, it is noisy, do you need privacy, is the communication able to flow freely whilst doing a delegate or is a formal place required. proximity the better you know a person the closer you will be and sharing information is easier tautness can encourage effective communication. Do you need to reposition yourself or say chairs round you to ensure you make effective use of the space around you so it is not a barrier to communication. body positioning/body language do you need to lean towards the person to encourage communication and introduce them you are interested but going too close can be inv ading someones space.Standing directly in front of someone may be go outed as being too direct. Body language needs to be considered arms crossed can be perceived as defensive and not open to communication. Standing over a person may also seem intimidating do you need to kneel down onto someones level. touch A light touch on a persons arm or hand can communicate caring and understanding, but sometimes touch can feel intrusive, even threatening. Touch is a safeguarding issue and you must never impose yourself physically on a vulnerable adult.You also need to consider the method of communication and what is the best way for effective communication such as written (emails, texts, letters, reports etc), verbal (face to face or over telephone).You will also need to consider cultural differences when promoting effective communication. Acknowledging and responding to the cultural aspects of a persons identity and care needs are strategies that are likely to enhance communication. Av oid general assumptions that beliefs about issues such as diet, personal care practices, sleeping arrangements and health are shared by all service users.Another factor is language differences Language is a central feature of any communication process. There is often an assumption in care settings that the language of the dominant culture should be used, which in most cases is English. Where care professionals are involved, this may also include use of technical health or social care jargon. Avoid using jargon where possible as it can fog service users who are unfamiliar with the specialist terms.Physical difficulties influence the way individuals are able to communicate. This is another factor to consider. You need to be sensitive to the ad hoc needs of individuals so communication is facilitated from the start. For example, if a person has difficulty enunciating (speaking clearly) following a stroke, allow enough time for a conversation to take place, outfit frequently that yo u are receiving their message correctly and reassure the person that they dont need to rush.You also need to fact in those people with hearing difficulties or those who are visually impaired. You need to consider whether the persons hearing aid is in and working, speaking clearly and concisely, ensure you speak directly to the persons face or in front of them. Use facial expressions to aid understanding. With visually impaired ensure you introduce that you are there before launching into a conversation, use light touches on the body to let someone know you are there and make sure clearly end a conversation and let the person know if you are leaving. 3. Be able to overcome barriers to communication3.1 Explain how people from different background may use and/or interpret communication methods in different waysDiversity is something to be celebrated however everyone being different can cause issues with communication. We are all different and interpret information in different ways s o we need to ensure we consider peoples differences when communicating.Cultural differences can mean people interpret communication differently. What is acceptable in one culture may not be in another e.g. a milkshake between a man and woman may not be allowed, addressing the polar sex may not be allowed, personal care of the opposite sex may not be allowed.People may also not be competent in communicating effectively they may not have had a formal education or have special educational needs therefore it is important to consider how that individual can interpret information and in turn communicate themselves.In simple terms a persons personality also affects how they communicate and respond to communication. A quiet introverted person may not be heard about a loud extrovert person. Also that person may not be able to digest information in a board that is full of loud, noisy people. Similarly a person who likes noise and a room full of chatter may not prefer a quiet environment a nd could switch off.